Branch Support Specialist
POSITION:
Branch Support SpecialistLOCATION:
Wilsonville, ORPAY:
Competitive Compensation, D.
O.
E.
At OrePac we work as a team, we love to serve our communities, and we want to help you grow and achieve a healthy work-life balance! We are a wholesale building materials supplier providing product, sales, and technology solutions to the shelter industry.
We seek dynamic individuals who exemplify excellence in quality, trust, value, and service.
If that sounds like you, we would love to have you as a part of our team!We are looking for a Branch Support Specialist at our Corporate office.
As a Branch Support Specialist, you will be responsible for ensuring accurate and efficient processing of transactions and data within our Enterprise Resource Planning (ERP) system.
You will provide administrative and operational support to our branch offices.
Your strong organizational skills, attention to detail, and communication abilities will contribute to the smooth functioning of our branch operations and ensure a positive experience for our internal customers.
You will reconcile discrepancies, participate in documentation and Standard Operating Procedure (SOP) creation, and support the overall efficiency of our business processes.
WHAT WE OFFER:
Competitive Compensation, D.
O.
E.
Medical, dental, and vision insurance up to 70% paid by OrePac HSA with up to $1,000 annual OrePac contribution 401K with up to 3.
5% OrePac contribution Paid Time Off (PTO) and paid holidays FREE Life & Disability Insurance FREE Employee Assistance Program (EAP) FREE gym membership Employee discount WHAT YOU WILL DO:
Serve as a central point of contact for employees and departments, providing administrative support and addressing standard inquiries and requests according to OrePac's SOP's and training manuals in a timely and professional manner.
Process and enter data accurately into the centralized ERP system, including but not limited to:
supplier returns, customer credit notes, vendor debit memos, invoicing, inventory cost updates, and financial transactions.
Respond to inquiries and requests from branch staff and customers in a professional manner, ensuring exceptional customer service and adhering to established Service Level Agreements (SLA's).
Responsible for distribution of standard system reports including additional direction as needed to branch personnel.
Participate in development and documentation of OrePac's SOP's and best practices for ERP data management and transaction processing.
Look for and communicate to Senior Branch Support Specialist opportunities for process improvement to enhance shared service operations.
Collaborate with cross-functional teams and departments to gather and share information and support process improvement initiatives.
Stay up-to-date with system upgrades, enhancements, and changes in ERP functionality.
Maintain branch-specific records and documentation, ensuring accuracy, completeness, and adherence to company policies and procedures.
Provide support in ad-hoc projects and initiatives as assigned.
WHAT YOU WILL BRING:
High School diploma or General Education Degree (GED) and one to five years of experience in an administrative role preferred; or any combination of education, training, or experience that demonstrates the ability to perform the essential duties of this position.
One to five years of experience with ERP systems or shared service platforms required.
Experience in administrative roles, preferably within a branch support, shared services, or customer service environment.
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
Attention to detail and accuracy in all work activities, including data entry and documentation.
Strong verbal and written communication skills, with the ability to effectively interact with individuals at all levels of the organization.
Proficiency in using office software applications such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Ability to work collaboratively in a team-oriented environment.
Strong problem-solving skills and ability to adapt to changing requirements.
Positive attitude, customer-centric mindset, and commitment to delivering high-quality service.
Commitment to and demonstration of high ethical standards governing professional behavior and interactions.
WHO WE ARE:
Founded by the Hart family in 1977, OrePac is a family-owned and operated wholesale building materials supplier providing product, sales, and technology solutions to the shelter industry.
At OrePac we value trust, integrity, and a dedication to excellence.
That commitment can be found in the services we offer, the quality of the products we provide, and the way we treat our employees and customers.
This dedication to our markets has enabled us to make a positive impact on the shelter industry and the communities we serve.
OrePac Building Products provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, OrePac complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
OrePac supports a safe and drug-free workplace and may administer a pre-employment background check.
Keywords:
Branch Support Specialist.
Shared Services Specialist, Customer Service Specialist, Administrative Specialist, Administrative Coordinator, Branch Support Specialist.
Shared Services Specialist, Customer Service Specialist, Administrative Specialist, Administrative Coordinator, Branch Support Specialist.
Shared Services Specialist, Customer Service Specialist, Administrative Specialist, Administrative Coordinator, Branch Support Specialist.
Shared Services Specialist, Customer Service Specialist, Administrative Specialist, Administrative Coordinator, Branch Support Specialist.
Shared Services Specialist, Customer Service Specialist, Administrative Specialist, Administrative Coordinator PI226694290 Recommended Skills Adaptability Administration Attention To Detail Business Process Improvement Business Processes Coordinating Estimated Salary: $20 to $28 per hour based on qualifications.
Branch Support SpecialistLOCATION:
Wilsonville, ORPAY:
Competitive Compensation, D.
O.
E.
At OrePac we work as a team, we love to serve our communities, and we want to help you grow and achieve a healthy work-life balance! We are a wholesale building materials supplier providing product, sales, and technology solutions to the shelter industry.
We seek dynamic individuals who exemplify excellence in quality, trust, value, and service.
If that sounds like you, we would love to have you as a part of our team!We are looking for a Branch Support Specialist at our Corporate office.
As a Branch Support Specialist, you will be responsible for ensuring accurate and efficient processing of transactions and data within our Enterprise Resource Planning (ERP) system.
You will provide administrative and operational support to our branch offices.
Your strong organizational skills, attention to detail, and communication abilities will contribute to the smooth functioning of our branch operations and ensure a positive experience for our internal customers.
You will reconcile discrepancies, participate in documentation and Standard Operating Procedure (SOP) creation, and support the overall efficiency of our business processes.
WHAT WE OFFER:
Competitive Compensation, D.
O.
E.
Medical, dental, and vision insurance up to 70% paid by OrePac HSA with up to $1,000 annual OrePac contribution 401K with up to 3.
5% OrePac contribution Paid Time Off (PTO) and paid holidays FREE Life & Disability Insurance FREE Employee Assistance Program (EAP) FREE gym membership Employee discount WHAT YOU WILL DO:
Serve as a central point of contact for employees and departments, providing administrative support and addressing standard inquiries and requests according to OrePac's SOP's and training manuals in a timely and professional manner.
Process and enter data accurately into the centralized ERP system, including but not limited to:
supplier returns, customer credit notes, vendor debit memos, invoicing, inventory cost updates, and financial transactions.
Respond to inquiries and requests from branch staff and customers in a professional manner, ensuring exceptional customer service and adhering to established Service Level Agreements (SLA's).
Responsible for distribution of standard system reports including additional direction as needed to branch personnel.
Participate in development and documentation of OrePac's SOP's and best practices for ERP data management and transaction processing.
Look for and communicate to Senior Branch Support Specialist opportunities for process improvement to enhance shared service operations.
Collaborate with cross-functional teams and departments to gather and share information and support process improvement initiatives.
Stay up-to-date with system upgrades, enhancements, and changes in ERP functionality.
Maintain branch-specific records and documentation, ensuring accuracy, completeness, and adherence to company policies and procedures.
Provide support in ad-hoc projects and initiatives as assigned.
WHAT YOU WILL BRING:
High School diploma or General Education Degree (GED) and one to five years of experience in an administrative role preferred; or any combination of education, training, or experience that demonstrates the ability to perform the essential duties of this position.
One to five years of experience with ERP systems or shared service platforms required.
Experience in administrative roles, preferably within a branch support, shared services, or customer service environment.
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
Attention to detail and accuracy in all work activities, including data entry and documentation.
Strong verbal and written communication skills, with the ability to effectively interact with individuals at all levels of the organization.
Proficiency in using office software applications such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Ability to work collaboratively in a team-oriented environment.
Strong problem-solving skills and ability to adapt to changing requirements.
Positive attitude, customer-centric mindset, and commitment to delivering high-quality service.
Commitment to and demonstration of high ethical standards governing professional behavior and interactions.
WHO WE ARE:
Founded by the Hart family in 1977, OrePac is a family-owned and operated wholesale building materials supplier providing product, sales, and technology solutions to the shelter industry.
At OrePac we value trust, integrity, and a dedication to excellence.
That commitment can be found in the services we offer, the quality of the products we provide, and the way we treat our employees and customers.
This dedication to our markets has enabled us to make a positive impact on the shelter industry and the communities we serve.
OrePac Building Products provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, OrePac complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
OrePac supports a safe and drug-free workplace and may administer a pre-employment background check.
Keywords:
Branch Support Specialist.
Shared Services Specialist, Customer Service Specialist, Administrative Specialist, Administrative Coordinator, Branch Support Specialist.
Shared Services Specialist, Customer Service Specialist, Administrative Specialist, Administrative Coordinator, Branch Support Specialist.
Shared Services Specialist, Customer Service Specialist, Administrative Specialist, Administrative Coordinator, Branch Support Specialist.
Shared Services Specialist, Customer Service Specialist, Administrative Specialist, Administrative Coordinator, Branch Support Specialist.
Shared Services Specialist, Customer Service Specialist, Administrative Specialist, Administrative Coordinator PI226694290 Recommended Skills Adaptability Administration Attention To Detail Business Process Improvement Business Processes Coordinating Estimated Salary: $20 to $28 per hour based on qualifications.
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